Israel Trade Center, Botschaft des Staates Israel

Berlin & München, Deutschland

German speaking-Customer Success Manager

126 Yigal Alon, Tel Aviv
USA Phone: 917-338-4800 UK Phone: 020-7099-1369

The Customer Success Manager position is responsible for the account’s ongoing health, wellbeing and growth. Through the implementation of best practices of established processes, and the constant creation of new engagement avenues, the Customer Success Manager will maintain an in depth business relationship with accounts, thriving to help grow their online business.

• 4+ years experience in success positions or account management (Preferably in SaaS)
• BA/BS degree (Economics, Finance, Business Administration) or equivalent experience
• Strong quantitative and analytical skills
• Creative problem solving
• Positive work ethic, ambitious and passionate attitude
• Excellent verbal and written communications skills in English (mother tongue preferable)
• Ability to prioritize, multi-task and perform effectively under pressure
• Experience from a software company (SAAS preferable)
• Knowledge of SQL (an advantage)
• In-depth experience with Excel (an advantage)

Position Requirements:
• Languages: German (Native – a major advantage)
• Willingness to work U.S. business hours as well
• Experience managing client relations within top tier company accounts (sales background, professional services or similar an advantage)
• Patient and an acute listener
• Avid interest in online businesses and their unique operations
• Independent thinker and executor
• Ability to understand customer requirements, and tailor fit product capabilities and business relations accordingly
• Comfortable with conducting majority of business via phone and email
• Experience with ecommerce and online marketplaces – an advantage